Return Policy

• By using the services of this website, you agree to use digital documents in order to articulate your intent.

• The company reserves the right to accept or reject orders. If your order cannot be accepted due to issues regarding transaction conditions or other circumstances, the shop will send you a notification via email. We apologize for causing you any inconvenience.

• The company will protect your personal information in accordance with the Personal Information Protection Act and relevant laws. The shop’s privacy protection policy will also be complied with.

• If the company learns that your account and password have been used fraudulently, transactions made by this account and any subsequent uses will immediately stop being processed.

• The company guarantees that the computer system used for processing your transactions is able to provide the level of security that is generally and reasonably expected.

• If you purchase a physical product, you may exercise your rights in accordance with Paragraph 1, Article 19 of the Consumer Protection Act.

Purchase Guide

Payment Methods

ATM transfer, credit card transfer, payment on pick-up at 7-11, payment on pick-up at FamilyMart.

Delivery Methods

• Home delivery to a designated address:
  A NT$85 shipping fee applies for each transaction with a cost of under NT$1,000; a package can be delivered within 2 working days after payment completion (excluding Saturdays and Sundays). Enjoy free shipping for each transaction with a cost of over NT$1,000. (for buyers who wish to get the product as soon as possible, it is recommended to choose home delivery)

• Payment on pick-up at 7-11 and FamilyMart:
  A NT$85 shipping fee applies for each transaction with a cost of under NT$1,000 and for which payment on pick-up at 7-11 was chosen. A NT$85 shipping fee applies for each transaction with a cost of under NT$1,000 and for which payment on pick-up at FamilyMart was chosen. The package shall be delivered via the convenience store’s logistic services, and shall arrive at the designated store branch approximately 3-5 days after the order is placed. Enjoy free shipping for each transaction with a cost of over NT$1,000.

• Once the package has arrived, the convenience store will notify you via text message. Please be sure to turn on text message notification on your phone, and proceed to complete payment upon package pick-up at the convenience store within 7 days after arrival (including weekends and national holidays); otherwise the package will be returned to the seller . For people with records of making orders on NUDE UNDERWEAR and failing to pick up packages, NUDE UNDERWEAR reserves the right to accept or reject future orders.

Returns and Refunds

• In accordance with the Consumer Protection Act, all products come with a seven-day hesitation period starting from the arrival of the purchased product. NUDE offers one free replacement for a different size. If two or more product replacement requests are made, the buyer will have to cover the costs. Complying with the Consumer Protection Act, no returns and refunds can be made for panties. Please confirm the color and size carefully before ordering.

• If the new product you received is defective, damaged, inconsistent with product specifications, or has any missing parts, a request for replacement should be made. Please apply for a replacement online within 7 days upon receiving the product.

• The product should be tried on immediately after receiving it, as to confirm if the size is correct.

• Returned products must be in brand-new condition, and packed without any missing parts (the product itself, clothing labels, wrappers, outer packaging, and all accompanying documents or information should be intact). Requests for refunds will not be accepted if traces of sweat, perfume, and odor are found on clothing, if the outer packaging box is damaged and stained, or if other similar conditions are presented.

• If requests for refunds are made, orders made with discount offers or free shipping will require the buyer to cover the costs originally deducted by these.

• The return and refund policies are in line with the policies of SHOPLINE platform. The refund will be made when the company receives the returned product and confirms that the product is in undamaged condition. For buyers who paid with a credit card, the amount of the original payment will be deposited back into r your account. For buyers who paid on pick-up at convenience stores, please provide the company your bank account number so that the refund can be made via wire transfer.

Fraud Warning

Recently, fraudsters are claiming to be the seller and informing buyers that they have selected “pre-defined account transfer” by mistake, causing automatic monthly credit deduction. Fraudsters instruct the buyer to go to an ATM and cancel the said setting under their directions, as an attempt to get the buyer’s money and bank password. Please note that under no circumstances can a “pre-defined account transfer” be set up or canceled via an ATM. These are scripts used for scamming. Please don’t fall for them.